Company Policies

1. Quality Policy
Usama Foods is committed to providing high-quality, hygienic, and fresh food products. We ensure that
all ingredients are carefully selected and prepared under strict quality control standards.
2. Food Safety & Hygiene Policy
We follow proper food safety and hygiene practices at every stage of production. Our staff uses
protective gear such as gloves, hair covers, and face masks to maintain cleanliness and safety.
3. Customer Satisfaction Policy
Customer satisfaction is our top priority. We value customer feedback and continuously improve our
products and services based on customer needs.
4. Pricing Policy
Usama Foods offers fair and competitive prices while maintaining premium quality. Prices may change
due to market conditions, but transparency is always ensured.
5. Return & Complaint Policy
If a customer faces any issue with our product quality, they can contact us within 24 hours of purchase.
Complaints will be reviewed and resolved fairly.
6. Privacy Policy
We respect our customers’ privacy. Personal information shared with Usama Foods is kept confidential
and is not shared with third parties.
7. Ethical Business Policy
We conduct our business honestly, ethically, and responsibly, ensuring fairness with customers,
employees, and suppliers.


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